Terms and conditions

By booking an appointment online with HER² Clinic, you agree to the following terms and conditions:

General terms and conditions

Booking Fee

A non-refundable booking fee (named as a deposit within the booking system) is required to secure all appointments.

The booking fee will be deducted from the cost of your treatment on the day.

Payment

The balance of your treatment cost must be paid in full at the time of your appointment. This includes full payments for courses of treatment to receive the discounted course price.

We accept card payments and other methods as confirmed by the clinic.

Medical Suitability

All treatments are subject to medical assessment by your practitioner.

If you are not suitable for treatment following consultation, your booking fee may be retained to cover professional time.

Consultations

For new patients or where required, a consultation must be completed prior to treatment.

Your practitioner reserves the right to decline treatment if it is not in your best interest.

Arrival

Please arrive promptly for your appointment. Late arrival may result in reduced treatment time or, in some cases, rescheduling. Your booking fee will not be refunded or transferred due to practitioner time.

Cancellations & Rescheduling

Our cancellation and rescheduling policy applies to all bookings (see below).

Treatment Courses & Packages

Where treatments are purchased as a course or package, they must be completed within the timeframe specified at purchase.

Courses and packages are non-refundable and non-transferable.

Results

All treatments are provided on the basis of clinical suitability. Results vary between individuals and cannot be guaranteed.

Liability

HER² Clinic is not liable for any costs incurred as a result of cancelled or rescheduled appointments outside of our control.

Policies & Guidance

By booking you agree to follow all pre- and post-treatment advice provided.

Failure to comply may affect your results and increase the risk of complications.

Cancellation policy

At HER² Clinic we value your time and ours. The following policy applies to all bookings:

Cancellations

If you cancel your appointment within 48 hours of the scheduled time, your booking fee will not be refunded.

Rescheduling

You will be able to reschedule your appointment if less than 48 hours’ notice is given, however your booking fee will be retained and a new booking fee will be required for the new appointment.

If you wish to reschedule with more than 48 hours’ notice, your booking fee will be transferred to your new appointment.

Non-Attendance

Failure to attend your appointment (no-show) will result in the loss of your booking fee. Further appointments may require full pre-payment.

Late Arrival

If you are late, your treatment time may be reduced. If more than 10 minutes late, your appointment may need to be rescheduled and your booking fee forfeited.

Clinic Cancellations

In the unlikely event that HER² Skin Clinic needs to cancel or reschedule your appointment, you will be offered the next available appointment or a refund of your booking fee.

HER² Skin Clinic Signature cards (lifetime discount cards)

Eligibility

The HER² Signature Card is available only to:

  • The giveaway winner, OR

  • Clients who purchase qualifying Black Friday courses:

    • Course of 3 or 5 Microneedling (Targeted Serum or PDRN)

    • Course of 4 or 6 Chemical Peels

    • Course of 3 Hydro Facials

    • Course of 3 Skin Boosters

    • Course of 3 Polynucleotides

(Injectables such as anti-wrinkle and filler are not included.)

What the Signature Card Includes

Holders receive:

  • 20% off ALL advanced skin treatments for life

    • Microneedling

    • Chemical peels

    • Hydro facials

    • Skin boosters

    • Polynucleotides

    • MediMD medical-grade facials

(Discount cannot be applied to memberships, as these already include built-in savings and perks or against prescription medications e.g. Botox.)

Validity

  • The Signature Card is valid for the lifetime of HER² Skin Clinic.

  • Non-transferable: only the named cardholder may redeem benefits.

  • Cannot be exchanged for cash, products, or credit.

Usage Rules

  • Discount applies to treatment cost only, but does apply to courses of treatments.

  • Cannot be used in combination with:

    • Membership discounts

    • Other promotional offers

    • Black Friday or seasonal flash discounts

If a treatment is already discounted, the highest discount will apply, not both.

Discount does not apply to homecare products.

Booking Terms

  • Standard booking, cancellation and deposit rules apply.

  • Card must be registered under your client profile.

HER² Rights

HER² Skin Clinic reserves the right to:

  • Amend terms with reasonable notice

  • Withdraw the scheme in the event of clinic closure or force majeure

  • Revoke membership if misused or transferred

Membership

HER² Skin Clinic

These Membership Terms & Conditions apply to all HER² Skin Clinic memberships. By purchasing a membership, you agree to the terms outlined below in addition to our general Terms & Conditions.

Membership Overview

HER² Skin Clinic memberships are designed to support long-term skin health through consistent, medical-grade treatments.

Memberships are billed monthly and provide access to treatments and benefits as outlined in the specific membership tier.

Membership Tiers

Membership benefits are based on the tier selected at the time of purchase, including but not limited to:

  • Refresh Membership

  • Elevated Membership

  • Exceptional Membership

Full details of inclusions are provided at the time of purchase and on our website.

Eligibility & Suitability

  • All treatments included within a membership remain subject to clinical suitability.

  • A consultation may be required before commencing or continuing treatments.

  • We reserve the right to substitute or delay treatments if your skin is not clinically ready, in line with our skin-health-first approach.

This ensures safety and optimal outcomes.

Payment & Billing

  • Memberships are paid by monthly direct debit or recurring card payment.

  • Payments are taken monthly on the agreed billing date.

  • Membership fees are non-refundable once a payment has been processed.

Failure to collect payment may result in suspension of membership benefits until payment is resolved.

Minimum Commitment & Term

All memberships are a minimum 12 month contract and eah renemwal of a membership will require a further 12 months commitment, due to the nature of the discounts applied to te retments within each membership. Minimum terms will always be made clear prior to purchase.

Use of Membership Treatments

  • Membership treatments must be used within the membership period.

  • Unused treatments do not roll over unless explicitly stated.

  • Treatments are non-transferable and may only be used by the named member.

This ensures fair access and consistent clinical planning.

Booking & Cancellations

  • Appointments must be booked in advance and are subject to availability.

  • Standard clinic cancellation policies apply.

  • Missed or late-cancelled appointments may result in the forfeiture of that month’s treatment.

Pausing or Cancelling Memberships

  • Requests to pause memberships are considered on a case-by-case basis and are not guaranteed.

  • Exceptional circumstances (e.g. medical reasons) will always be approached fairly and compassionately.

  • Memberships can be cancelled once the minimum term has been completed

Changes to Memberships

  • Membership benefits and pricing may be reviewed periodically.

  • Any material changes will be communicated in advance.

  • Existing members will not be disadvantaged without notice.

Results & Expectations

  • Memberships support skin health over time; individual results vary.

  • No guarantees can be made regarding specific outcomes.

  • Consistency, home care, lifestyle factors, and skin condition all influence results.

Membership Discounts & Benefits

  • Any discounts or benefits associated with a membership apply only while the membership is active.

  • Discounts cannot be combined with other offers unless stated.

Data Protection

Membership data is handled in accordance with UK GDPR and our Privacy Policy.
Clinical records are securely stored using our practice management system, Aesthetic Nurse Software.

Termination by the Clinic

We reserve the right to suspend or terminate a membership where:

  • Payments are repeatedly missed

  • Behaviour is inappropriate or abusive

  • Treatment is no longer clinically appropriate

Any such decision will be handled professionally and fairly.